Insights

Executive perspectives on the agentic enterprise.

Practical thinking for CIOs, CISOs, CRM leaders, enterprise architects, and transformation teams building and securing AI agents.

Showing 11 of 11 perspectives

Architecture

Designing multi-agent systems on Agentforce

When to split work across specialist agents, how orchestration routes it, and what to keep deterministic.

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Architecture

A2A and MCP: connecting agents to the rest of the enterprise

How the two open protocols differ, where each fits, and how to secure the trust boundary between agents.

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Data

Data 360 as the grounding layer for agents

Unified profiles, zero-copy access, and retrieval design that keeps answers accurate and permission-aware.

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Data

Enterprise RAG patterns that hold up in production

Chunking, citations, freshness, and evaluation practices for knowledge agents.

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Security

Agentforce security: least privilege for autonomous agents

Agent users, scoped actions, Trust Layer settings, and how to red-team an agent before launch.

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Security

Salesforce security and compliance in the agentic era

Why access reviews, Shield, and event monitoring matter more once agents can act on your data.

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Delivery

The agentic SDLC

Using AI across planning, build, and test, and treating agents as versioned, tested software.

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Delivery

DevSecOps pipelines for Salesforce and AI

Automated code, metadata, secret, and prompt-security checks as release gates.

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Operations

Agent observability: what to measure

Session tracing, task resolution, escalation, cost, and drift: the metrics that tell you an agent is working.

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Strategy

Long-horizon agents: what changes when agents work for weeks

Approval checkpoints, accountability, and how to pilot goal-driven agents safely.

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Strategy

Measuring agent ROI beyond deflection

Building value cases on cycle time, revenue, quality, and risk, not just cases avoided.

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